Privacy policy

Last updated: September 11, 2026

TesMate is operated by Jianwei Zhang, a sole trader trading as TesMate, ABN 85 426 612 643. We sell and deliver within Australia only. We operate this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). TesMate is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including transaction details, payment method, payment status and confirmation. Payment providers process the payment information needed to complete your purchase. We receive the order and transaction information needed to fulfil orders, answer enquiries and process refunds. The information handled by a payment provider depends on your payment method and that provider’s privacy policy.
  • Account information including your email address, customer profile, preferences, settings and information relating to account authentication.
  • Transaction information including the items you view, put in your cart, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including information you provide by email, contact form or website chat, such as your enquiry, contact details and order information.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to operate the store, remember preferences, understand how the store is used, and support advertising and its measurement. You can manage browser cookies through your browser settings, although blocking some cookies may affect store functions. Browser cookie settings do not necessarily control all information processed by service providers; see the Google advertising measurement and Relationship with Shopify sections for further information and available choices.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. Where you have given valid consent, we may use your personal information to send marketing and promotional communications by email. Where permitted by applicable law, we may also use personal information to show you online advertisements for products or services on the Services or other websites, including based on items you previously purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your sign-in codes or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Google advertising measurement

We use Google Ads conversion measurement, with enhanced conversions enabled, to understand the results of our advertising. Customer information provided directly to us may be shared with Google to perform advertising measurement services on our behalf. Where legally required, this sharing and use is subject to your consent.

Customer support and AI chat

We use information you provide by email, contact form or website chat to respond to your enquiry and assist with your order. Website chat may use an AI assistant. Shopify and the service providers supporting our store and chat may process your messages for this purpose. Please do not send payment card details, passwords or other unnecessary sensitive information in a support message.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use Shopify Network Intelligence and enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

Our store is not directed to children. If you believe a child has provided personal information that should not have been collected, please contact us. We will review the circumstances and take appropriate action, including deletion where required.

Security and Retention of Your Information

We hold personal information in the systems used to operate our store, process orders and provide customer support, including systems provided by Shopify and other service providers. We take reasonable technical and organisational steps to protect information against misuse, loss and unauthorised access, alteration or disclosure. No system or transmission is completely secure, so please do not send payment card details, passwords or other unnecessary sensitive information through support channels.

We retain personal information for as long as it is reasonably needed for the purposes described in this policy, including fulfilling orders, handling returns and enquiries, maintaining necessary records and meeting legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it, unless retention is required by law or a court or tribunal order.

Your Rights and Choices

You may contact us to request access to or correction of personal information we hold about you, or to ask us to delete information. We may need reasonable information to verify your identity. We will consider your request under the laws that apply and explain if we cannot fulfil it, including where information must be retained for legal reasons. Additional rights may apply depending on your location.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing Communication Preferences. We send promotional emails only where we have your valid consent. You can unsubscribe at any time using the unsubscribe option in our marketing emails or by contacting us. We will action unsubscribe requests within 5 working days. Unsubscribing does not prevent us from sending non-promotional messages needed to manage your orders, account or enquiries.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

Please send privacy complaints to Jianwei Zhang trading as TesMate using the contact details below. We will acknowledge your complaint, review the relevant information and explain our findings and any proposed action. We will respond within a reasonable time and let you know if further time or information is needed. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner where your complaint falls within its jurisdiction.

International Transfers

Although we sell and deliver within Australia only, Shopify and other service providers may transfer, store and process your personal information outside Australia, including in the United States.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

For questions about this policy, requests concerning your personal information or a privacy complaint, contact Jianwei Zhang trading as TesMate at info@tesmate.com.au, by phone on +61 432 096 785, or at 214/1 Allambie Street, Ermington NSW 2115, Australia. Please explain your request or concern so we can respond. We may need to verify your identity before acting on a personal-information request.