Shipping policy
Last updated: 15 September 2026
TesMate is operated by Jianwei Zhang, a sole trader trading as TesMate, ABN 85 426 612 643. We deliver to Australian addresses only. We do not offer international delivery, customer collection or in-person returns.
Business days
For our processing and delivery estimates, business days are Monday to Friday, excluding public holidays. The transit estimates below start after dispatch; order processing time is additional.
Order processing
In-stock orders are usually prepared within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays begin processing on the next business day. For pre-order or back-order items, the expected dispatch timeframe will be disclosed before you place your order.
Processing times may be longer during product launches, sales, public holidays or other unusually busy periods. We will contact you if a material delay affects your order.
Delivery area and charges
We currently deliver within Australia from Sydney, New South Wales. Standard delivery costs A$11 for orders under A$100 and is free for orders of A$100 or more. Express delivery costs A$15 where available. The applicable delivery method and final charge are shown at checkout before payment.
If an order received free standard delivery and only some items are later returned under our change-of-mind policy, free-delivery eligibility is recalculated as explained in our Return and Refund Policy. If the value of the items kept falls below A$100, the standard delivery charge that applied when the order was placed may be deducted once from the refund. This does not apply to orders placed before 15 September 2026 or to returns or remedies under the Australian Consumer Law.
Estimated delivery times
- Standard delivery: approximately 3–5 business days after dispatch.
- Express delivery, where available: approximately 1–2 business days after dispatch.
These are estimates, not guaranteed delivery dates. Carrier disruptions, weather, peak periods and remote locations may cause delays outside our reasonable control.
Tracking
When tracking is available, we will email the tracking details after dispatch. Tracking can take up to 24 hours to update after the carrier receives the parcel.
Delivery address
Please check the delivery address before placing your order. Contact info@tesmate.com.au promptly if a change is needed. We cannot guarantee changes after an order has entered fulfilment. If a parcel is returned because the address supplied was incomplete or incorrect, reasonable redelivery charges may apply.
Authority to leave and unattended delivery
Authority to leave is available only where offered for the relevant delivery service. If a parcel is left unattended, the carrier may select a location it considers reasonably safe. Please provide a secure delivery address. If tracking shows that your parcel has been delivered but you cannot locate it, contact us at info@tesmate.com.au with your order number and we will investigate with the carrier. Nothing in this section excludes, restricts or modifies any rights you may have under the Australian Consumer Law.
Delayed, lost or incorrectly delivered parcels
If tracking has not updated for an unusual period, or your parcel appears delayed, lost or delivered somewhere other than the delivery address provided with your order, contact us at info@tesmate.com.au with your order number. TesMate will remain your point of contact, investigate with the carrier and keep you informed. If your order cannot be supplied within a reasonable time, we will provide a solution appropriate to the circumstances, which may include a replacement or refund, as required under the Australian Consumer Law.
Damaged, missing or incorrect items
Contact us as soon as reasonably possible after delivery and include your order number and photos where helpful. Prompt notice helps us investigate carrier damage, but it does not limit your rights under the Australian Consumer Law.
Split shipments
Items in one order may occasionally be sent separately. If so, you may receive more than one tracking notification and will not be charged additional delivery fees unless disclosed and agreed before you place your order.